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Returns & Exchanges
our product guarantee
For U.S. Retail Orders, exchanges for the same design in a different size or same size if defective ship free both ways within 90 days from your original order date. Lilla Rose guarantees its products free from defect for 1 year from your original order date. See Help or contact Support for more details.
| Exchange Policy | Refund Policy |
|---|---|
| Covers damaged, defective and incorrect sizes | Covers unwanted products |
| 60 days from date of purchase; 1 year for defective items | 30 days from date of purchase |
| A Product RMA form must be included | |
| Item must be in original, unused condition | |
| If the item is defective and within 90 days of purchase, Lilla Rose will pay for return shipping via Prepaid Merchandise Return Label, and for shipping back to the Customer. Otherwise, Customer pays for shipment to Lilla Rose. If our prepaid label is used AFTER the 90 days, a minimum fee of $5.95 will apply. Lilla Rose Stylists are responsible for shipping items back to Lilla Rose. | Customer pays for return shipment to Lilla Rose, Inc. Original shipping charges are non-refundable.The use of our prepaid label for returns will add a fee of $5.95, which will be subtracted from the amount of your refund. |
Return & Exchange Policy FAQ
Customers can recover their purchase price for unused, unwanted items within 30 days of purchase. For exchanges within 90 days, Lilla Rose will pay for shipping through our RMA program. Customers can exchange undamaged but defective items beyond 90 days but within 1 year at their own shipping expense. In all cases, a copy of your original receipt is required.
To process an Exchange, complete the Return & Exchange Form on the back of your shipping invoice within 90 days or reach out to our support team at help@lillarose.biz.
To process a Return and receive a refund, you may use the back of your shipping invoice within 30 days of receipt or reach out to our support team at help@lillarose.biz to complete the Return Authorization Form. Upon approval, customers are responsible for sending the item back to our warehouse for processing. Once received, a refund minus any applicable fees (shipping cost when using return label) will be processed.
- Please note: returns or exchanges that are received without the proper paperwork completed may not be honored.
- Some promotional items, limited edition items, and gifts with purchase may not qualify for standard returns and exchanges.
- Shipping, shipping insurance, international duties and taxes are not refundable.
If your item is damaged or broken upon receipt, we will request photo documentation prior to sending out a replacement item.
Sometimes packages are mis-delivered, an unsuccessful attempt was made, and the package was brought back to the facility, or the carrier simply did not make it to your delivery address in time but already marked it as delivered. We recommend giving it a couple days and reaching out to your neighbors and personal Postal worker in the meantime. Note that once a package has shipped, Lilla Rose is no longer able to operate on behalf of the customer and any issues with delivery or tracking should be addressed with the shipping carrier directly.
Lilla Rose reserves the right to adjust all terms and conditions at its sole discretion and without warning or explanation.
Please see the FAQ section in Returns & Exchanges
Initiating Returns or Exchanges
Lilla Rose, Inc. will gladly accept returns and exchanges from customers who have purchased from a Lilla Rose Affiliate. Please use the receipt and return shipping label included in your order shipment. Otherwise, they may email Customer Service at help@lillarose.biz to request their return or exchange.
The back of your shipping invoice has full instructions and you’ll find the return label included in your order shipment. Otherwise, contact Customer Service, email help@lillarose.biz for an RMA form.
Contact Customer Service email help@lillarose.biz for an RMA form.
Lilla Rose Inc 1050 S Cypress Ste G, La Habra, CA 90631 USA
Please allow 2-4 weeks for processing and refund.
You can not. However, if you need to cancel your order, or would like to try to make any changes, call or email our office and we will do our best to assist you if it is prior to your order shipping out.